ZOZEN is one of the largest industrial boiler manufacturers in Asia. Our products, featuring superior performance, are exported to more than 100 countries including Australia, Vietnam, Russia, Thailand, Spain, etc.. Furthermore, by building the exceptional customer service, ZOZEN has received much favorable comment from kinds of enterprises and created an excellent reputation in overseas markets.
Professional engineering team of ZOZEN received the message from Thai Development Industrial Paper Co. , Ltd. for assistance in December. Thai Development Industrial Paper Co. , Ltd. is one of large paper mill in Thailand. Few years ago, ZOZEN has already offered SZL series coal-fired water tube boiler to them for satisfying the growing needs of the production. The steam boiler was able to run stably these years. This time, the paper mill cannot find out what is wrong with the boiler. ZOZEN has paid much attention to the problem and engineering team was sent to the Thailand at once to provide technical support.
Once arriving at the paper mill, engineering team of ZOZEN asks the manager for information. The manager said that the steam boilers are operating well these years. However, the accident of the company caused an emergency shut-down of the boiler, which makes it failed to work.
After knowing what happened, the fault detection was carried out by ZOZEN’s engineering team at once. They found that due to the emergency shut-down, the cross girder of front grate was out of shape, making the fire grate stuck. Meanwhile, oil filler points were not installed for two bearings in the lower part of rear chain. In order to make the operation return to normal, ZOZEN’s engineering team has replaced the deformed parts and made reinforcement for the new parts. In addition to this, grease oil filler points have been added for bearings in each side of rear-end transmission gear. Now, the steam boilers are able to run stably.
This customer service for Thailand is of great significance for ZOZEN. Not only does ZOZEN help Thai Development Industrial Paper Co. , Ltd. solve the urgent problem, but also show the world their service concept. ZOZEN will continue to improve their service in the future, striving to provide each customer with more efficient, more convenient, more thoughtful service.